While I was running, going back to home from the workplace, at 35 degrees Celsius, I was thinking about the suppliers and the widened concept of supplier in which everyone of us fits since we all have customers to satisfy.
Few months ago I asked to a supplier to estimate how much people, pardon… resources, he was thinking to employ on a specific task that is paid time&material, without risks for him.
He answers that he has to check, that there may be unknowns, that there are a lot of things to do, that some ar slow ant others are quick, that the mix cannot be predicted and that… Stop!
I told him “if you were a taxi driver to the ariport I would have lost the flight without having neither jumped on your car”
He went away asking for additional few days to provide me with an answer.
I was thinking about the quote from Fabrizio Albino Russo that says there are 2 different type of suppliers, those who create problems and thos e who fixes them.
Every time we do something which doesn’t help the customers in fixing their problems we are losing an opportunity and we automatically fits into the gropu of troublemaker.
Later on I tried to put myself into the supplier’s shoes, not the taxidriver, the other one, and I did understood how difficult can be to manage a scenario by working on the details, not all, just the details he is capable to check and see within the given time.
A good Problem Solver should know this in advance and would have looked for the vital few aspect, to clarify the ideas much quicker and better.
Do similar situations happen also to you? I’m curious to read about stories where the micromanagement of details resulted in a big mental confusion which led to poor results.