Sometimes it happen to spend time together with people who work in the same role since several time; in such situations it is possilbe to observe that they have developed a strong knowledge of their job which is good enough to clearly identify and analyse the problematic situations and possible solutions.
Most of the time those individuals are successful in describing correctly the problems which impact their jobs.
Having a well described problem is a perfect scenario to solve it, but what happen then, although a common human being, appears to be very irrational.
It happen that the people, maybe because they need to test and validate their findings, speak with others ending up in a lot of complaints instead of proposal for possible actions that may be suggested to their boss.
When I ask why they give up in proposing solutions to the boss the answer is very common: “I already tried this in the past and didn’t work”. At that point they go on believing the boss doesn’t give a crap about their issues.
Despite their opinion, what I normally observe is that the way the boss is told about the problem is quite polemic, and this causes the boss to take distances and to set himself far away from the situation, with the result of having no collaboration nor support.
Whenever I coach people on Problem Solving I push every time the individuals to complete the analysis towards the identification of effective solutions, possibly distraction proof solutions, and to communicate with the boss by providing solutions more than problems.
It is very high the number of times the boss is really interested in the aurgument and provides support and resources to fix the issue.
Those who stay a step behind the identification of effective solutions, despite the effort spent in the analysis and investigation of the problem, will find themselves in complaining about everything, waiting for somebody else to fix their problems.
I wonder if Henry Ford wrote his quote in the title, a hundred years ago, because this scenario already happened in his organisation like is happening nowaday.